Contract Management Services for the Life Sciences Industry.
Packaged Software Support
and Support of packaged software typically runs at 18% to 20% of the initial
purchase price of the software. Do you get a level of support that matches this
In addition, some software companies write limited
term agreements, not perpetual licenses. This means you pay support/maintenance
fees and have to buy the software all over again in a few years. While the principle
of support/maintenance is sound, the level of support actually received can
sometimes be disappointing. Software, by its nature, has defects. In many cases,
its functionality does not keep pace with industry trends. How often have you
called in an enhancement request to your software vendor and received the response
that "it will be placed on the enhancements list," never to be seen or
heard of again? Likely it’s been placed on what software companies
affectionately call the “future version” enhancement list.
Activus Solutions offers tailor made support and
maintenance packages for the leading Contract Management packaged software to
suit your specific needs. Whether you need telephone support with immediate
answers to your questions, or on-site support, bug fixes or enhancements,
Activus Solutions has a alternative for you, at rates very appealing in
comparison to what
you normally pay for support and maintenance.
Typically, within 5 years or less, a software
company produces an upgraded version of their software, and markets it as a
totally new system with some additional bells and whistles. After paying for the
software, implementation and support, and having the system running in a
production environment, most companies do not want to re-implement a system on a different technology
platform without a major, compelling event. Unfortunately though, the
software company emphasis moves to this new product, or potentially a new
industry, leaving the customer base with few significant enhancements and
sub-standard telephone support while still paying a premium support and
Quite simply, Activus Solutions can offer better product support for less.
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